Frequently Asked Questions
Discover everything you need to know about our Swiss-made horology and services.
How can I verify the authenticity of my RAYMOND WEIL timepiece?
Every authentic RAYMOND WEIL watch is accompanied by a uniquely numbered certificate of authenticity and a guarantee card. We recommend purchasing exclusively through our official website or authorized global retailers to ensure genuine quality.
What is the standard warranty period for your watches?
We offer a standard two-year international warranty from the date of purchase. You can extend this warranty for an additional year by joining the 'Weil Club' and registering your timepiece on our official website.
Do you offer international shipping and what are the costs?
Yes, we provide secure international shipping to most countries. Shipping costs and delivery timelines are calculated at checkout based on your location. All orders are shipped via insured premium couriers to ensure the safety of your luxury purchase.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unworn condition with all protective films and packaging intact. Please note that personalized or engraved timepieces are final sale and cannot be returned.
How often should I have my mechanical watch serviced?
To ensure optimal performance and longevity, we recommend a full service by an authorized RAYMOND WEIL service center every 3 to 5 years. This includes movement cleaning, lubrication, and water-resistance testing.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. For select regions, we also offer flexible financing through Klarna.